Higher Education
Applicants, students, faculty and leadership, on one campus assistant.
Explore Higher EducationVoice and Reception module
A receptionist that never misses a call.
EASM answers your PBX lines and front-desk kiosk in Urdu and English, books appointments, transfers calls and writes a summary of each one.
In plain words
What Voice and Reception is, and what changes for you.
- What it is
- A voice agent that answers your phone lines and reception desk, speaks Urdu and English, and books or transfers calls.
- Who uses it
- Callers, visitors, and your reception and admissions teams.
- What changes for you
- No missed calls after hours or during peak weeks, and a written summary of every call.
The problem today
Calls arrive at lunch, after hours and all at once during admissions. Every missed call is a family that tries another institution.
One real conversation
An inbound call, transcribed
Illustrative example based on how Voice and Reception works in production. Names and figures are examples, not client data.
EASM OneIllustrative conversation- Caller: Assalam-o-alaikum. I'd like to meet someone in admissions about the Pharm-D programme.
- EASM: Wa alaikum assalam. I can book that for you. Tomorrow at 11 a.m. or Thursday at 3 p.m.?
- Caller: Thursday, please.
- EASM: Booked for Thursday at 3 p.m. with the admissions office. You'll receive an SMS confirmation now. (Source: Call summary saved to CRM)
Capabilities
What Voice and Reception does, day to day.
What to expect
Every call
answered at any hour, with a written summary in your CRM
01
Answers calls on your PBX in Urdu and English
Works on the phone lines you already have.
02
Transfers and books appointments
Routes to the right extension or books straight into the calendar.
03
Voice kiosk for front desks
Visitors ask at reception and get directions, forms and queue numbers.
04
Call summaries in the CRM
Every call leaves a written summary and a next step.
Inside the product
How the pieces connect.
PBX voice calling
A bidirectional voice path through the telephony bridge
Where it's used
Voice and Reception across industries.
Healthcare
Patient calls and messages answered, without adding front-desk staff.
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