Support
Answer every student and customer question on web and WhatsApp, with a hand-off to staff when it matters.
Learn more about SupportEASM One
The AI layer over the systems you already run.
EASM One reads from and acts on your ERP, SIS, CRM, LMS, telephony and documents. People talk to it in plain language; it answers with context and takes action within the rules you set.
modules on one platform
channels, from web chat to PBX
languages today, with Arabic next
/7
answers, day and night
How it works
Connect. Understand. Act.
Three steps sit behind every answer and every action, whichever channel the question arrives on.
- 01
Connect
Connectors read from your systems of record and your document libraries. Nothing is migrated and nothing is replaced.
- 02
Understand
Every request carries the identity and role of the person asking. EASM retrieves only what that person is allowed to see.
- 03
Act
EASM answers, updates records, books appointments, routes cases and follows up, and each action is logged.
- ERPFinance and HR
- SISStudent records
- CRMAdmissions
- LMSCourses
- PBXPhone lines
- DocsPolicies
EASM One6 systems connectedNothing migrated. Nothing replaced.
AKAyesha KhanStudent · BBA, year 3Role: student
- Ayesha KhanFee voucher, Fall 2026Visible
- Ayesha KhanResults, Spring 2026Visible
- Bilal AhmedFee voucher, Fall 2026Hidden
- Faculty payrollSeptemberHidden
- Admissions pipelineAll applicantsHidden
Task“Can I pay my fee in two instalments?”
- 09:02:04Checked the fee policy · two instalments allowed
- 09:02:05Checked the student account · voucher due 10 September
- 09:02:07Created an instalment request · sent to Accounts
- 09:02:08Replied to the student · on WhatsApp
- 09:02:08Saved to the audit log · for staff review
CIMS
Centralized Information Management System
Channels
People ask wherever they already are.
One platform behind every channel, so an answer on WhatsApp matches the answer at the front desk.
Web chat
On your website and portals
Through WhatsApp Business
Voice
Natural spoken conversation
PBX
On your existing phone lines
Kiosk
At reception and front desks
Internal apps
Inside staff tools and intranet
Integrations
Works over the systems you already paid for.
EASM connects through each system's API or a read-scoped database connector. Your IT team decides what each connector can read and write.
ERPStudent information systemCRMLMSPBX and telephonyPolicy documentsHR systemFinance and billingWhatsApp BusinessWeb chatEmail and calendarsSingle sign-onKiosksIntranet
Governance
Governed by the rules you already have.
Access follows the roles you already manage. Answers are grounded in your own sources and cite them. Every action is logged for review, and your IT team decides where the platform runs.
Read Trust & SecurityModules
Start with one module. Add more as you grow.
Knowledge
Your policies and records, searchable in plain language, with every answer cited to its source.
Learn more about KnowledgeVoice and Reception
A receptionist on your phone lines and front desk that answers in Urdu and English and never misses a call.
Learn more about Voice and ReceptionMarketing Intelligence
Turn every enquiry into a qualified lead, and see which campaigns become enrolments.
Learn more about Marketing Intelligence