Request a Demo
Trusted by enterprises across Pakistan · UAE · KSA

Run every part of your enterprise on one platform.

EASM unifies customer support, ordering, ERP, POS, retail, and academic operations into a single intelligent system. Deployable in our cloud, in yours, or fully on-premise. Built for the compliance and scale needs of enterprises in South Asia and the Gulf.

Request a Demo See EASM in Action
EASM Dashboard
v3.2 · live
Revenue
Rs. 4.82M
+12.4%
Net Profit
Rs. 1.06M
+8.1%
Open Tickets
128
-22%
Avg Receipt
Rs. 3,640
+5.6%
Revenue · Last 30 days Across all outlets · live
Day Week Month
Live Channels
Dine-in 42%
Takeaway 31%
Delivery 27%
Top Outlets
Karachi · DHA Rs. 842K
Dubai · Marina Rs. 728K
Lahore · Gulberg Rs. 614K
Built on a multi-cloud foundation
Amazon Web Services Google Cloud Cloudflare SOC 2
How it's built
60+ Integrations POS · ERP · Gov portals
3 Regions served Pakistan · UAE · KSA
99.9% Uptime SLA Cloudflare edge
<60s Deploy time From change to prod

The product suite

Start with intelligent support. Grow into the rest.

Six modules. One data layer. Adopt one or all - nothing duplicates, nothing drifts. Click through the suite to see what each module actually does.

Module 01

A support brain that handles 60%+ of tier-1 before a human reads it.

Multi-channel inbox (email, WhatsApp, web, voice), intent classification, automated triage and resolution. Built on our in-house RAG pipeline so answers cite your actual docs, contracts, and SOPs.

  • 67% Avg ticket deflection in month 1
  • 2.4× Faster first-response time
  • 24/7 Coverage without expanding headcount
Explore AI Support
Live inbox 128 open · 22 escalated
AI
Auto-resolved · Order #4821
Refund SOP cited · 2.4s
resolved
F
Fatima · Late delivery query
Routed to Dispatch
routing
H
Hassan · Loyalty points missing
AI-suggested response ready
draft
Module 02

Own your direct ordering channel. Cut aggregator fees to zero.

Branded storefront, mobile-first checkout, loyalty engine, and customer data you actually own. Connects natively to POS, kitchen displays, and courier dispatch - no glue code.

  • 4× Average lift in direct orders
  • 0% Aggregator commission you pay us
  • 14d Typical launch timeline
Explore Online Ordering
Storefront live Karachi · DHA
2× Chicken Karahi Rs. 1,840
1× Garlic Naan Rs. 220
Total Rs. 2,060
Dine-in Takeaway Delivery
Module 03

HEC-compliant project management for universities, ORIC, and FYP.

End-to-end research project lifecycle - proposal, budget, milestones, deliverables, and grant reporting. Pre-wired for HEC reporting cycles. Used by ORIC offices and FYP coordinators across public and private universities.

  • HEC Compliance reporting built in
  • 3→1 Systems consolidated on average
  • 40% Time saved on grant reconciliation
Explore Project Management
ORIC Dashboard FY 2026 · Q1
HEC Grant · ML Lab
72% · Rs. 8.4M / 11.7M
FYP · Computer Vision
48% · 12 milestones
ORIC · IRB Submission
90% · Pending review
Module 04

A back-office that knows the cost of every plate you serve.

Ingredient-level COGS, multi-branch sync, supplier purchase orders, recipe-driven inventory deductions. Built for the operating realities of multi-outlet restaurant groups in South Asia and the Gulf.

  • 12% Avg margin lift via COGS visibility
  • Live Multi-branch consolidated reporting
  • <1m Stock sync across outlets
Explore Restaurant ERP
Live COGS 14 outlets · sync 12s
Beef Sirloin · 1kg Rs. 1,840
Basmati Rice · 5kg Rs. 950
Tomato Paste · 10kg Rs. 1,260
Plate margin · biryani 62.4%
Module 05

A POS that keeps selling when the internet doesn't.

Offline-first architecture. Tablet, terminal, KDS, and printer-ready out of the box. Table & QR ordering for dine-in, and an order-status flow that talks to ordering, ERP, and courier modules natively.

  • 100% Functional offline
  • <2s Order-to-kitchen latency
  • KDS Built-in display routing
Explore POS
Terminal · T-04 Offline · synced 18s
Karahi Biryani BBQ Naan Drinks Cash
Order total Rs. 4,820
Module 06

Multi-location retail, one inventory, one truth.

Stock visibility across outlets, automated reorder points, barcode and SKU management, and CRM tied to every transaction. Plays natively with the Courier module for dispatch and last-mile.

  • Real-time Cross-outlet stock view
  • Auto Reorder triggers per location
  • CRM Customer history per receipt
Explore Retail
Multi-location 7 outlets · live
SKU-2241 Cotton T · Black · M 142 units
SKU-1108 Denim · Slim · 32 18 units
SKU-3304 Sneaker · White · 9 64 units

How it works

From first call to first deploy in two weeks.

We don't believe in 6-month implementation timelines. Our typical client launches their first module within 14 days of signing.

01

Map your operation

A 30-minute discovery call. We audit your current stack, channels, regional compliance needs, and growth bottlenecks - then propose the smallest module set that moves the needle.

Day 1
02

Configure & migrate

Our team sets up your tenant, imports historical data from your existing tools, wires the regional compliance layer (FBR / SECP / VAT / ZATCA), and trains your champions.

Week 1–2
03

Go live & expand

You launch with a single module - usually AI Support. As your team gets comfortable, layer on Ordering, ERP, POS, or Project Management. Same database. Same dashboard. No re-implementation.

Month 1+

Infrastructure

Cloud, on-prem, or hybrid.

Same software. Same APIs. Three deployment modes - so your operations, your auditors, and your CFO can all sleep at night.

Default

EASM Cloud

Run on our managed cloud, hosted on Amazon Web Services and Google Cloud, fronted by Cloudflare for global edge, DDoS, and TLS 1.3.

  • Multi-region active-active
  • 99.95% SLA
  • Cloudflare WAF + Bot mgmt
  • Daily encrypted backups
Enterprise

On-Premise Deploy

Install the entire EASM platform inside your own data center. Same software, same APIs - full data sovereignty for clients with regulatory or strategic constraints.

  • Air-gapped or VPC-peered
  • Customer-managed encryption keys
  • Identical APIs to cloud tier
  • Quarterly upstream upgrades
Most flexible

Hybrid

Run sensitive workloads (finance, customer PII, source data) on-prem and burst the rest to EASM Cloud. One control plane, two execution surfaces.

  • Selective data residency
  • Unified observability
  • Shared identity layer
  • Same CLI & API tokens

Why our on-prem actually works

An in-house RAG pipeline tuned for the fastest retrieval in our industry.

We built our own retrieval layer instead of bolting on a generic vector DB. The result: sub-20ms p99 retrieval at scale, on commodity hardware - which is what makes running EASM AI features inside your own data center actually viable.

  • 18.4msp99 retrieval
  • k=8default top-k
  • 100%in-house
p99 retrieval latency 100k docs · single node · k=8
Generic vector DB ~82ms
Hosted RAG service ~46ms
EASM 18.4ms

Internal benchmark, Q1 2026 - Pakistan, UAE, KSA workloads.

The platform

Built for enterprise. Ready to scale.

Every module shares one data layer - giving you real-time visibility across your entire operation without switching tabs.

AI-Powered Core

Claude AI underpins every module - automating support, forecasts, and reordering without manual touch.

60+ Integrations

Connect payment gateways, ERPs, government portals, and delivery platforms through a unified connector layer.

Regional Compliance

Built-in FBR, SECP, VAT, and ZATCA support for Pakistan, UAE, and Saudi Arabia - audit-ready by default.

99.9% Uptime SLA

Hosted on Cloudflare's global edge - sub-100ms response times across the region with automatic failover.

Real-Time Analytics

Live dashboards across POS, inventory, support, and academic operations - no overnight batch jobs.

Role-Based Access

Granular permissions across departments and branches. Assign exactly what each team can see, edit, and approve.

In their words

Run by operators. Loved by operators.

Real outcomes from teams running EASM as their daily operating system - across F&B, retail, and higher education.

Our support backlog dropped from 600 tickets a week to under 200, and our team actually has time to handle the hard ones now. The AI catches the routine 80% before a human ever sees it.
67% ticket deflection
Hassan Z.
Head of Operations · Multi-brand restaurant group · Karachi
We finally killed our reliance on three aggregator platforms. Direct orders are up 4x, customer data is ours, and we can run loyalty campaigns that actually work.
4× direct orders
Fatima A.
CEO · F&B chain · Dubai · 14 outlets
The HEC reporting alone justified the contract. What sold us long-term was that the same platform handles ORIC, FYP, finance, and HR with no integration glue.
3 systems → 1
Dr. Imran K.
Director ORIC · Public sector university · Islamabad

60+ integrations

Plays nicely with the tools you already run.

From regional tax authorities to payment gateways, ride-hailing fleets, and the productivity stack your team lives in - EASM connects to it natively.

Browse all integrations
18+ Payment gateways
12+ Regional compliance
8+ Delivery platforms
REST + GraphQL Open API
FBR Tax
SECP Reg
ZATCA Tax
UAE FTA Tax
Stripe Payment
Easypaisa Payment
JazzCash Payment
NayaPay Payment
Mada Payment
Foodpanda Delivery
Careem Delivery
Talabat Delivery
QuickBooks Finance
Xero Finance
WhatsApp Channels
Slack Channels
Microsoft 365 Suite
Google Workspace Suite
FBR Tax
SECP Reg
ZATCA Tax
UAE FTA Tax
Stripe Payment
Easypaisa Payment
JazzCash Payment
NayaPay Payment
Mada Payment
Foodpanda Delivery
Careem Delivery
Talabat Delivery
QuickBooks Finance
Xero Finance
WhatsApp Channels
Slack Channels
Microsoft 365 Suite
Google Workspace Suite

Common questions

The questions every operator asks us in the first call.

Can't find what you're looking for? Reach our team directly at hello@easm.tech - we read every message.

How does EASM compare to building this in-house?

A custom build typically takes 12–18 months and 4–6 engineers, plus an ongoing team to maintain regional compliance updates (FBR, ZATCA, VAT). EASM ships in weeks, with compliance built-in and updated by us as regulations change. Our customers spend their engineering budget on what is actually unique to their business - not on rebuilding tax forms.

Can I start with just one module?

Yes - and most teams do. AI Support is the most common entry point because it shows ROI fastest (typical clients see 60%+ ticket deflection in the first month). You can layer on Online Ordering, Restaurant ERP, POS, Retail Management, or Academic PM whenever you are ready. Same database, no re-implementation.

Is my data locked into EASM?

No. Every module exposes a documented REST + GraphQL API, and we provide one-click export of all your data in standard formats (CSV, JSON, SQL dump). We win by being the best place to run your operation - not by holding your data hostage.

What about compliance for Pakistan, UAE, and Saudi Arabia?

Built in. EASM supports FBR e-invoicing and SECP filings (Pakistan), VAT and corporate tax reporting (UAE), and ZATCA Phase 2 e-invoicing (KSA) out of the box. We track regulatory changes and push updates to your tenant - you do not have to.

Where does the AI run, and is my data used to train models?

EASM AI features run on Anthropic Claude via the API. Customer data is processed only to serve your requests - it is never used to train models, by us or by Anthropic. We can also enforce regional data residency for clients with strict requirements.

How is pricing structured?

We price per module, by usage tier (active outlets, monthly tickets, or active projects, depending on the module). There is no per-seat charge - invite your whole team. We publish base tiers on request; enterprise terms with SLAs and dedicated support are negotiated directly.

Ready when you are

Let's get your operation running on EASM.

Book a 30-minute live walkthrough tailored to your industry. No commitment. No generic demo.

Request a Demo Explore Solutions