Higher Education
Applicants, students, faculty and leadership, on one campus assistant.
Explore Higher EducationKnowledge module
Your policies and records, searchable in plain language.
EASM reads your policies, circulars and records and answers in plain language, citing the document, section and page every time.
In plain words
What Knowledge is, and what changes for you.
- What it is
- One place to ask about any policy, circular or procedure, with the answer taken from your own documents.
- Who uses it
- Staff, faculty and, if you choose, the public.
- What changes for you
- People stop hunting through PDFs and email chains, and everyone gets the same, current answer.
The problem today
Policies live in PDFs, circulars and shared drives. Staff spend time finding the current version, and people still get different answers to the same question.
One real conversation
A faculty member, during registration week
Illustrative example based on how Knowledge works in production. Names and figures are examples, not client data.
EASM OneIllustrative conversation- Faculty member: What is the minimum attendance a student needs to sit the final exam?
- EASM: 75% of scheduled classes. Students below 75% can apply to the Dean for condonation within seven days of the attendance notice. (Source: Examination Policy 2025 · §4.2, p. 6)
Capabilities
What Knowledge does, day to day.
What to expect
One answer
for every copy of a policy question, with the current version cited
01
Answers cited to the source document
Every answer shows the document, section and page it came from.
02
Role-based visibility
Staff-only circulars stay with staff. Public answers use public sources.
03
Automatic updates when documents change
Upload a new version and the old one stops being used.
04
Staff and public views
One knowledge base, two audiences, separate rules.
Inside the product
Real screens from the product.
From institutional sources to searchable knowledge
Structure-aware ingestion and a managed retrieval index
Where it's used
Knowledge across industries.
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