Higher Education
Applicants, students, faculty and leadership, on one campus assistant.
Explore Higher EducationSupport module
Every question answered, every ticket tracked.
Answers on web chat and WhatsApp at any hour, hands complex cases to your staff with the full context, and tracks every ticket to closure.
In plain words
What Support is, and what changes for you.
- What it is
- An assistant on your website and WhatsApp that answers the everyday questions your office answers by hand, and passes the rest to the right person.
- Who uses it
- Applicants, students, customers, and the staff who answer them.
- What changes for you
- Fewer repeated questions for your team, and nobody waits until the office opens for a simple answer.
The problem today
Students and applicants ask the same questions at every hour, on every channel. Your team answers them one at a time, and the complex cases wait behind the simple ones.
One real conversation
A student on WhatsApp, 9:12 p.m.
Illustrative example based on how Support works in production. Names and figures are examples, not client data.
EASM OneIllustrative conversation- Student: I paid my hostel fee last week but the portal still shows it as unpaid.
- EASM: I can see a payment on 12 September that has not been matched to your account yet. I've opened a ticket with Accounts and attached your receipt reference. They respond within one working day. (Source: Finance system · Ticket #4821)
Capabilities
What Support does, day to day.
What to expect
Every question
answered on the spot, or handed to the right person with the full context
01
24/7 chat on web and WhatsApp
Answers from your own policies and records, at any hour.
02
Hand-off to staff with full context
The conversation, the record and the question arrive together. Nobody asks twice.
03
Ticketing and SLAs
Every case has an owner, a clock and a status the student can see.
04
Agent performance analytics
Response times, backlog and resolution by team and by agent.
Inside the product
Real screens from the product.
Where it's used
Support across industries.
Healthcare
Patient calls and messages answered, without adding front-desk staff.
Explore HealthcareEnterprise
Employees and customers talking to your systems in plain language.
Explore EnterpriseOther modules
Add more as you grow.
Knowledge
Your policies and records, searchable in plain language, with every answer cited to its source.
Learn more about KnowledgeVoice and Reception
A receptionist on your phone lines and front desk that answers in Urdu and English and never misses a call.
Learn more about Voice and ReceptionMarketing Intelligence
Turn every enquiry into a qualified lead, and see which campaigns become enrolments.
Learn more about Marketing Intelligence